Contact Us / Online Booking

Online Booking Calendar

Contact Us

Call or text: 613.539.0969

Email: hello@risinghopecounselling.com

We endeavor to reply to voicemails on the same business day if the message is left before noon, otherwise within 48 hours Monday-Friday unless otherwise noted on the outgoing voicemail message.

Address

Please note attendance at the office is by appointment only.

800 John Marks Ave, 2nd floor (KOPI building)
Kingston, ON, K7K 0J7

Other Questions?

Please complete the form

If you have any other questions, please complete the form.

We know sometimes it’s hard to feel comfortable sharing your story with someone. You may choose to schedule a free 10 minute phone consultation to see if we might be a good fit to work together to raise your hope for a better tomorrow.

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- Janice Hillier -

“If such beautiful flowers can grow between the thorns of a cactus, fertile ground come from the destruction of lava from a volcano, what beauty can come from the thorns and lava of life?”

Privacy and Confidentiality

Information Collected, Cookies and Regular Email

Information Collected

Your privacy and confidentiality are very important to me. The information you share with me will be kept confidential except for any legal or professional obligations to do otherwise.

For example, it is my duty to report any information regarding child protection concerns, imminent risk of harm to oneself or to others. In extreme circumstances your file may be subpoenaed to court or I may need to defend myself to my regulatory body, in which case your personal information may then be disclosed.

Should you wish me to disclose your information to someone/agency, I will need a signed consent form completed prior to the release of this information.

From time to time I may seek peer consultation about aspects of concerns presented without providing any identifying information to affect your privacy and confidentiality. These colleagues are also bound by the ethics of confidentiality.

I do not collect information beyond what I require to work in a therapeutic manner with you, to meet the expectations of my regulatory body- the Ontario College of Social Workers and Social Service Workers, and to maintain appropriate records including billing information related to the general operation of a business.

Any forms on my website adhere to Secure Socket Layer (SSL) technology which encrypts and keeps your information secure. While accessing my website you should see a small lock button beside the website address which indicates the security measures are active.

Should you ever wish to review your file or make a correction to something within your file, please do not hesitate to speak with me about this. Please note this may not be possible immediately upon your request due to the safeguards in place to protect your information.

Cookies

Cookies (no not the yummy ones you eat) are stored bits of information on your device (computer, tablet, phone) to improve your experience on the website. Cookies remember preferences and understand the use of features. This website utilizes functional and required cookies for this purpose, however the analytic and performance cookies have been disabled so that IP addresses and other personal data is not collected. You may at any time disable and/or delete the cookies in your browser preferences.

Email Communication

Although I do everything within my power to keep your information secure, email communication is particularly vulnerable to access unauthorized by myself. For example, if email is routed through the United States of America or stored on an American server, it is subject to the Patriot Act and may be monitored. Therefore, I encourage you to only use email as a means for scheduling and not for sharing private information.

Informed Consent

As is expected, you will need to provide me with some personal information in order to receive counselling services. Such information will be provided at the time of registration for services including name, date of birth, address, phone number, and emergency contact information through the Jane app.

You will also be asked to sign consents outlining various policies related to counselling services, including the privacy and confidentiality statement, means of communication, fees and provides your consent to obtain counselling. You may ask any questions you may have regarding the statements prior to signing.